Shipping policy

Shipping Policy

Thank you for your interest in the art of Laura Leah's Studio. We are dedicated to ensuring your new artwork arrives safely and securely. Please review our shipping policy below.

 

Processing Time

 

  • All orders are processed and shipped from our studio in Cornwall, Ontario, Canada.

  • We require a processing time of [e.g., 3-5 business days] to carefully package your artwork. This ensures each piece is handled with the utmost care before it leaves our studio.

  • Please note that processing time may be longer during holidays or for custom orders. We will notify you of any significant delays.

 

Shipping Rates & Delivery Estimates

 

  • Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the size, weight, and destination of your order.

  • Domestic (Canada):

    • Standard Shipping: [e.g., 5-10 business days]

    • Express Shipping: [e.g., 2-4 business days]

  • United States:

    • Standard Shipping: [e.g., 7-14 business days]

  • International:

    • Standard Shipping: [e.g., 10-21 business days]

  • Please Note: All delivery times are estimates and cannot be guaranteed. Delays may occur due to unforeseen circumstances, such as customs inspections or postal service issues.

 

Shipping Carriers

 

  • We use reputable carriers such as [e.g., Canada Post, FedEx, UPS] to ship our artwork. A tracking number will be provided for all orders.

 

Order Tracking

 

  • Once your order has shipped, you will receive an email notification with a tracking number.

  • You can track your order by visiting the carrier's website and entering your tracking number. Please allow [e.g., 24-48 hours] for the tracking information to become active.

 

Customs, Duties, and Taxes (for International Orders)

 

  • For orders shipped outside of Canada: You may be subject to import duties, taxes, and fees upon delivery. These charges are not included in the item price or shipping cost and are the responsibility of the customer.

  • We are required to declare the full value of the artwork on customs forms. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase.

 

Damaged or Lost Packages

 

  • Damaged: If your artwork arrives damaged, please contact us immediately at [Your Email Address] with photos of the damaged item and the packaging. Please do not discard the box or any packaging materials. We will work with the shipping carrier to resolve the issue as quickly as possible.

  • Lost: If a package is lost in transit, please contact us. We will assist in filing a claim with the shipping carrier. Please note that we are not responsible for packages that are marked as "Delivered" by the carrier.